Refund Policy

Last Updated: 9/10/2024

At Sweet Chocolate Warehouse, we are committed to providing high-quality products and ensuring customer satisfaction. This Refund Policy outlines the circumstances under which we will process refunds and is in accordance with Australian Consumer Law.

1. Eligibility for Refunds

Refunds will be issued in the following circumstances:

  • Damaged or Faulty Products: If you receive a product that is damaged or faulty upon delivery, you may be eligible for a refund. Please notify us within 7 days of receiving the item, providing a detailed description of the issue and any relevant photographs.

2. Exclusions

  • Change of Mind: We do not offer refunds for change of mind. Once an order has been placed, and the product has been dispatched, we are unable to process refunds if you decide you no longer want the item.

3. Process for Requesting a Refund

To request a refund for a damaged or faulty product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at hello@sweetchocolatewarehouse.com.au within 48 hours of receiving your item.
  2. Provide Details: Include your order number, a description of the issue, and any photographic evidence of the damage or fault.
  3. Return Instructions: If your refund is approved, we will provide you with instructions on how to return the product.

4. Refund Processing

Once we receive the returned product, we will assess its condition. If approved, we will process your refund within 7-14 business days. The refund will be issued to the original payment method used for the purchase.

5. Contact Us

If you have any questions regarding our refund policy, please contact us at:

6. Changes to This Policy

We reserve the right to amend this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

Thank you for shopping with Sweet Chocolate Warehouse. Your satisfaction is our priority!